Orders:
All orders are via email
Please email us with your requirements.
We will confirm all details with you along with a quotation.
Please include your full name, address including postcode to confirm postage costs.
Pick up is not available
Plates Delivery:
Please allow 3 weeks for delivery of Personalised products
from time payment is received, not time of order placed.
Home or Business address required to sign for parcel - No PO Box, sorry.
Wooden toys
as soon as payment is received we will post (provided in stock)
we will advise otherwise.
Soy Candles
up to 7 days ~ A lot of our candles are made when orders received & paid.
Please advise address and if you would like standard or registered post.
Will send you an email with total including postage
Payment: Please note we do not have credit card facilities
Payment is by direct deposit only.
Once we have received your order we will confirm direct deposit details for you.
DO NOT send any orders unless you are ready to make payment within 24hrs, thank you!
(especially personalised plates as I can only take on a certain amount per week, thank you)
To send an email or place an order please click on below email symbol
(We post Australia wide Only ~ No international orders, sorry)
Emails received weekdays:
We will reply back to you within 24 hours of receiving your email.
Weekends: Please note that emails received on weekends may not be answered till following business day.
Public Holidays: May be following business day
Please ensure you put your enquiry in subject in your email
~ ie Signature Plate ~ Personalised Plate ~ soy candles etc, as we receive a lot of spam
and delete all junk. Unfortunately some emails go into junk folder so please ensure you
put a note in the subject field so we do not delete your enquiry, thank you.
We post Australia Wide
~ sorry no International postage
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Commencement of your personalised product will be once full payment has been received.
A confirmation order will be sent to you to ensure all spelling is correct.
Please make your payment within 24 hours of receiving payment details.
Please ensure that you select your personalised gift very carefully.
Lily Rose Gifts do not provide refunds if you simply change your mind on your selection.
Being a Personalised Gift we cannot exchange or give refunds.
Postage: We post our products via registered mail.
Registered mail covers your items up to $100.00 for lost or damaged products through Australia Post
by Australia Post.
We pack our products as best we can however we will not be responsible for any damages by Australia Post
and will not post without any postage insurance. Below costs includes the insurance ~ also peace of mind for you.
Please email us with your postcode for postage quote.
Contact & additional information
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